Beacon Freight (Pvt) Ltd currently offers a full range of Clearing and Forwarding products which include road, rail, sea and air, all of which are backed by Beacon Freight systems & partnerships, intermodal freight stations and warehousing facilities in all major centers and routes within SADC.
Our customers are at the core of everything we do. Achieving world class performance is built on two things – our relationship with customers and the levels of service we provide them. But it does not stop there. Maintaining industry-leading levels of performance is achieved through programs of continuous improvement. That is what our customer service philosophy is all about. All accounts are managed by the Business Development Team. Their main focus is customer liaison which includes:
We have a very intimate understanding of the need for every department in our operation to adopt a customer centric approach to their day to day operations as the customer interaction function is no longer the exclusive domain of sales and marketing business units in today’s increasingly competitive business environment.
Our customers value consistency and reliability with their clearing agent which we have demonstrated with true professionalism. We facilitate and value the needs of our customers who expect quality information delivered with integrity and reliability.
Part of the ongoing company success is attributed to encouraging our customers to con centrate on their own business and improve their market share, while leaving the logistics to us with confidence. We view ourselves as your shipping department in your organization. We are committed 100% to monitoring your consignments. Our fast and efficient customs clearing service for the import and export of goods has impressed clients both in Zimbabwe and beyond, testified by repeat business and ongoing support. Customer satisfaction is key to our success. We do not promise more than we can deliver but always strive to deliver more than we promise.
As a well-organized compact operation, Beacon offers genuine hands-on assistance and our management team takes a personal interest in every consignment. This allows for a superbly smooth flow of freight, giv ing our clients a consistently proficient service they can count on.